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To set up a Call line, in the Teams admin center, broaden, select, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, select the button to add a resource account for this Call queue.

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Select the button next to the resource account you wish to assign to this Call queue. At the bottom of the pane, choose the button. If you need to create a resource account: Under, select the button to add a resource represent this Call queue. On the pane, search for any set of letters to bring up the results dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, choose the button. Representatives see the resource account name when they receive an incoming call.

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Designate outbound caller ID numbers for the representatives by specifying several resource accounts with a phone number. Representatives can select which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to permit representatives to use for outbound caller ID purposes. Select the button beside the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a detailed. Agents see this name when a call is presented to them. Key in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button.

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After you have actually produced this brand-new resource account for calling ID, you'll still need to: Select a supported language. This language is utilized for system-generated voice prompts and voicemail transcription, if you allow them. As soon as you have actually picked a language, choose the button at the bottom of the page. Define if you want to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (as much as 1000 characters) when the Call line answers a call. Keep in mind When utilizing Text to Speech, the text should be entered in the language selected for the Call queue.

Groups provides default music to callers while they are on hold in a queue. The default music provided in Teams Call queues is devoid of any royalties payable by your organization. If you want to play a particular audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all necessary rights and permissions to use any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all relevant rights holders, which might include artists, actors, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, manage or license the music copyrights, sound impacts, audio and other intellectual property rights.

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Review the requirements for including agents to a Call queue. You can include up to 200 representatives by means of a Teams channel. You should be a member of the team or the developer or owner of the channel to include a channel to the line. To use a Teams channel to handle the queue: Select the radio button and select (overflow call answering service).

Select the channel that you want to use (only basic channels are completely supported) and select. The following customers are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you utilize this choice, it can take up to 24 hr for the Call queue to be completely functional.

You can amount to 20 representatives individually and approximately 200 agents via groups. If you wish to add individual users or groups to the line: Select the radio button. To to the queue: Select, search for the user, select, and then choose. To to the queue: Select, search for the group, select, and then choose.

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Keep in mind New users contributed to a group can use up to 8 hours for their first call to show up. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be included as agents to the Call queue. Essential Known concern: Assigning private channels to Call lines When using a private channel calls will be dispersed to all members of the group even if the private channel only has a subset of staff member.

minimizes the amount of time it takes for a caller to be connected to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line need to utilize one of the following clients: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Teams, Just mode. Representatives who don't meet the requirements aren't included in the call routing list. We suggest making it possible for conference mode for your Call lines if your representatives are utilizing suitable customers (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call answering. As soon as you've selected your call responding to options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Company Server. Conference mode is needed if Groups users need to consult/transfer calls with Call queues. Agents might hear the configured music on hold in line for as much as 2 seconds when very first joining the call.

If you need to utilize Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is allowed on the agents, the mix of and isn't supported. If you need to utilize, choose,, or as the.

When utilizing and when there are less calls in queue than available agents, only the very first 2 longest idle representatives will be presented with calls from the line. When using, there may be times when an agent gets a call from the line soon after ending up being not available, or a short hold-up in receiving a call from the line after becoming offered.